TOUCH OF SPICE TERMS & CONDITIONS - TRAVEL ITINERARY
1.PURCHASE TERMS
1.1 Thank you for engaging Touch of Spice to assist with planning your luxury accommodation and experiences throughout New Zealand, Australia and Fiji.
1.2 By engaging Touch of Spice, you will benefit from our expert travel designers and long-standing supplier relationships.
1.3 We act on your behalf to save you time and create a unique, unforgettable experience.
1.4 To confirm our arrangement, we require you to complete and sign these Terms & Conditions.
1.5 If we do not receive your signed Terms & Conditions and deposit (or full payment) within 72 hours of issuing this document, we may cancel your booking at our discretion.
1.6 If you are travelling within 72 hours of receiving this document, full payment and acceptance must be provided immediately.
2.PRICES AND QUOTES
2.1 All prices are quoted in NZD, AUD, USD or FJD and include GST unless stated otherwise.
2.2 A file management fee of $600 + GST or 2% of the total booking value (including GST), whichever value is greater, applies to every booking.
3.WHAT IS NOT INCLUDED
3.1 International airfares (must be booked through your IATA agent).
3.2 Domestic airfares
3.3 Passport, visa, personal insurance costs, and baggage surcharges.
3.4 Meals, sightseeing, and optional activities unless otherwise specified.
4.CHANGES WITHOUT NOTICE
4.1 All quotes and charges from suppliers are subject to availability and may change without notice—even after confirmation.
4.2 You are responsible for any changes or cost increases.
4.3 While we aim to lock in supplier rates, some changes (e.g. airline fees, Covid-related issues) are beyond our control.
5.PAYMENT TERMS
5.1 Deposit
5.1.1 A 25% non-refundable deposit is required to secure your itinerary, accommodation, and experiences.
5.1.2 Some suppliers may require a higher deposit—this will be confirmed with your final itinerary.
5.2 Balance Payment For travel outside Peak Season (15 Dec – 6 Jan):
5.2.1 Balance is due no later than 91 days before arrival.
5.2.2 If booked within 91 days of travel, full payment is required at time of booking.
For Peak Season travel (15 Dec – 6 Jan):
5.2.3 Balance is due by 14 August.
5.2.4 If booked after 14 August, full payment is required at time of booking.
6.PAYMENT METHOD
6.1 Payment can be made via bank transfer or credit card.
6.2 Payment link will be included in your confirmation email.
6.3 Credit card surcharges: Visa/Mastercard: 2%–3.5% depending on country of issue AMEX: surcharge applies (rate varies)
7.AMENDMENTS TO CONFIRMED BOOKINGS
7.1 All amendments must be submitted in writing.
7.2 We will try to accommodate changes but cannot guarantee them.
7.3 A charge of $75 + GST per hour will apply for the time incurred to make any amendments.
7.4 Additional costs due to amendments (e.g. date changes, accommodation upgrades, Covid delays) are your responsibility.
7.5. Any funds already paid may be held on file and transferred. You will be responsible for any cost increases or charges arising from requested amends.
8.CANCELLATION POLICY
8.1 General
8.1.1 Cancellation must be made in writing.
8.1.2 Any non-recoverable costs will be charged to you.
8.2 Travel Outside Peak Season
8.2.1 More than 91 days before travel: forfeit deposit + non-recoverable supplier charges.
8.2.2 91–47 days before: forfeit deposit + 100% of accommodation + unrecoverable costs.
8.2.3 46 days or less: forfeit total trip cost.
8.3 Travel During Peak Season
8.3.4 Before 14 August: forfeit deposit + non-recoverable charges.
8.3.5 From 14 August to 47 days out: same as above + 100% of accommodation.
8.3.6 Within 46 days: forfeit total trip cost.
9.ELECTRONIC TRAVEL AUTHORITY (ETA) AND ENTRY REGULATIONS
9.1 NZ ETA is required for travellers from visa waiver countries, cruise ship passengers, and Australian permanent residents.
9.2 Apply via NZ ETA at least 72 hours in advance.
9.3 If ETA is not received in time, boarding will be denied.
9.4 Non-visa waiver travellers should check entry requirements with their local NZ embassy.
10.LIABILITY
10.1 Touch of Spice acts only as an agent for accommodation, transport, airlines, and activity suppliers.
10.2 We are not liable for supplier performance or failure.
10.3 This includes inability to recover payments from defunct suppliers, or events including but not limited to: Weather disruptions Government actions Pandemics, terrorism, war, civil unrest Equipment breakdowns or natural disasters
10.4 All bookings are subject to the suppliers’ own terms and conditions.
10.5 Touch of Spice’s liability is limited to the value of the payments received from you.
11.TRAVEL INSURANCE
11.1 Comprehensive travel insurance is essential.
11.2 Coverage should include cancellations, baggage loss, medical emergencies, early returns, and non-refundable elements.
11.3 We accept no liability for changes due to Covid or other external disruptions.
12.OTHER TERMS
12.1 We may relocate you or cancel experiences due to unforeseen circumstances (e.g. force majeure).
12.2 No liability is accepted for losses resulting from these changes.
12.3 We may cancel your itinerary if your behaviour causes risk, damage, or distress to others.
12.4 Bookings are non-transferable without written approval.
13.CONFIRMATION
13.1 Your booking will be confirmed once we receive: The non-refundable deposit or full payment (if applicable) Acceptance of these Terms & Conditions
13.2 A booking confirmation email with all relevant details will follow.