Rest easy, we’re here to look after you
It’s safe to say that Covid-19 has and will continue to change the travel industry but we’re here to reassure you that we have everyone from our clients and staff to partners and suppliers covered – after all, our people are our priority.
What we’re doing to keep you safe
In recognition of the uncertainty the current COVID-19 situation creates for our potential guests, we have amended our booking terms to provide more flexibility and enable you to have greater confidence to commit to your booking.
For all bookings taken prior to 31st August, the following terms apply:
- A 25% deposit is required to secure all bookings, with the remaining balance due only 14-days from commencement of stay (or 30-days prior to commencement at peak periods)
- For cancellations as a result of COVID-19, all deposits are refundable up to the due date for final payments. A small booking fee shall be retained for cancellations.
Operating under COVID 19 Alert Level 2
Our staff are set up to work both remotely and from our Queenstown office location, so you can rest assured we’ll be available to respond at any time to any enquiries or concerns.
We work closely with all of our suppliers and cleaning contractors to ensure that robust processes are in place to clean and sanitize all our properties, to protect the health of all of our guests and our staff.
Our cleaning contractors have taken a proactive stance in light of the COVID-19 situation, reviewing deep cleaning protocols based on recommendation from experts such as the World Health Organization (WHO), and engaging with Health & Safety protocols issued by the New Zealand Government to create new processes for their operations team. All cleaning staff have been provided with PPE, gloves, masks and hand sanitiser and have been instructed in the use of these and protocols regarding general hygiene standards. Our properties are cleaned & disinfected using high-grade cleaning products also used in medical facilities, with additional focus on all touch points including door handles, switches, taps, doors, handrails, plumbing fixtures and remote controls.
Contact our team today for more information and to receive our full Terms & Conditions