Rest easy, we’re here to look after you
It’s safe to say that Covid-19 has and will continue to change the travel industry but we’re here to reassure you that we have everyone from our clients and staff to partners and suppliers covered – after all, our people are our priority.
What we’re doing to keep you safe
In recognition of the uncertainty the current COVID-19 situation creates for our potential guests, we have amended our booking terms to provide more clarity around our COVID-19 specific T&C's.
In summary, for all bookings the following terms apply:
- If you are unable to travel due to impacts of COVID-19 which include border closures or travel restrictions from your region/country - funds paid will be held for a future stay.
- Date changes will be subject to availability and rate changes.
- An administration fee of $250 + GST may apply to cover the additional processing and administration time for changes that need to be made.
- If you choose to cancel your booking instead of postpone, you will forfeit your non-refundable deposit or full payment plus any costs incurred depending on when your cancellation occurs plus 10% of all activities and experiences that have been booked and organised on your behalf.
Contact our team today for more information and to receive our full Terms & Conditions
Operating under COVID 19 Alert Level 2
Our staff are set up to work both remotely and from our Queenstown office location, so you can rest assured we’ll be available to respond at any time to any enquiries or concerns.
We work closely with all of our suppliers and cleaning contractors to ensure that robust processes are in place to clean and sanitize all our properties, to protect the health of all of our guests and our staff.
Our cleaning contractors have taken a proactive stance in light of the COVID-19 situation, reviewing deep cleaning protocols based on recommendation from experts such as the World Health Organization (WHO), and engaging with Health & Safety protocols issued by the New Zealand Government to create new processes for their operations team. All cleaning staff have been provided with PPE, gloves, masks and hand sanitiser and have been instructed in the use of these and protocols regarding general hygiene standards. Our properties are cleaned & disinfected using high-grade cleaning products also used in medical facilities, with additional focus on all touch points including door handles, switches, taps, doors, handrails, plumbing fixtures and remote controls.